ab111 Responsible
Gaming Policy

1. Scope and Application

This Responsible Gaming Policy applies to all registered players on the ab111 platform, regardless of their location within Bangladesh, the payment method they use (bK ash, Nagad, Rocket, Upay, Visa, or Mastercard), or the type of product they engage with (cricket betting, live casino, slots, or other games). ab111 is committed to providing a gambling environment that is fair, transparent, and free from exploitation of vulnerable individuals.

2. Minimum Age Requirement

The minimum age to register and use the ab111 platform is 21 years. This requirement is strictly enforced. Players who attempt to register using false age information, or who are found to be under 21 following KYC verification, will have their accounts immediately closed and any deposits returned via the original payment channel. ab111 does not knowingly permit anyone under 21 to access its services.

Parents and guardians who share devices with younger family members in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh are encouraged to use parental control software and to keep their ab111 login credentials strictly private and inaccessible to minors.

3. Deposit Limit Policy

ab111 allows players to set voluntary deposit limits on a daily, weekly, or monthly basis. These limits apply across all payment methods including bKash, Nagad, and Rocket. Once a limit is active:

• Attempts to deposit beyond the set limit will be automatically declined by the platform.
• A reduction in any limit takes effect immediately upon confirmation.
• An increase in any limit is subject to a mandatory 7-day waiting period before it becomes effective, during which the existing lower limit remains in force.
• Players may not circumvent deposit limits by creating secondary accounts — doing so constitutes a breach of ab111's Terms & Conditions and may result in permanent account closure.

4. Loss Limit Policy

In addition to deposit limits, ab111 provides loss limit controls that cap the total amount a player can lose within a defined period. Loss limits are calculated on net losses (deposits minus withdrawals and winnings) and are available on a daily, weekly, or monthly basis. When a loss limit is reached, all betting and casino activity is suspended for the remainder of the period. The same increase/decrease rules as deposit limits apply.

5. Reality Check and Session Time Controls

Prolonged, uninterrupted gambling sessions can cause players to lose track of time and money. ab111's reality check feature interrupts active gaming sessions at the interval chosen by the player and displays a summary of session activity including total time elapsed and net financial outcome in ৳ BDT. Available check intervals are 30 minutes, 1 hour, and 2 hours.

Players may also set a hard maximum session duration, after which their account will be automatically logged out. This feature is especially useful for players who find themselves gaming late into Bangladesh Standard Time (UTC+6) nights or during extended BPL and IPL match coverage periods.

6. Time-Out Procedure

A time-out is a short-term break from gambling activity. Time-outs are available in the following durations: 24 hours, 48 hours, 7 days, and 30 days. During a time-out:

• The player's account is suspended and cannot be used to place bets or play casino games.
• Existing balances are preserved and will be available upon the expiry of the time-out period.
• All marketing communications from ab111 are paused for the duration of the time-out.
• The time-out cannot be reversed or shortened once activated. It runs its full duration automatically.

Time-outs can be activated from Account Settings → Responsible Gaming → Time-Out, or by contacting support@ab111.io with the subject line "Time-Out Request — [Your Username]".

7. Self-Exclusion Procedure

Self-exclusion is a formal, binding commitment by the player to abstain from gambling on ab111 for a specified period. Available self-exclusion periods are: 6 months, 1 year, 2 years, 5 years, and permanent. Upon activation of self-exclusion:

• The player's account is immediately and irrevocably closed for the duration of the exclusion period.
• All active bets are settled normally and any remaining balance is returned to the player via their last used payment method (bKash, Nagad, Rocket, Upay, or bank transfer as applicable).
• The player is removed from all ab111 marketing lists and will receive no further promotional communications.
• The player's registration details are flagged to prevent re-registration during the exclusion period. Attempts to create a new account using the same name, date of birth, phone number, or email address will be blocked.
• Self-exclusion cannot be reversed during its active period, regardless of any request to the contrary.

8. Protecting Third Parties

ab111 recognises that problem gambling does not only affect the individual player — it can have significant consequences for family members and people close to the player. If you are a family member, spouse, or close friend of someone whom you believe is gambling harmfully on ab111, you may contact our support team at support@ab111.io to discuss the situation in confidence.

While ab111 cannot discuss specific account details with third parties without the account holder's consent, our support team can provide guidance on how to approach the situation and direct you to appropriate professional support services available in Bangladesh.

9. Responsible Marketing Practices

ab111 is committed to marketing its products responsibly. Our promotional materials — including BPL season bonuses, IPL betting offers, Eid special promotions, and Pohela Boishakh campaigns — are designed to advertise our products to adults who choose to gamble, not to exploit vulnerable individuals or encourage harmful behaviour. Specifically, ab111 commits to the following marketing principles:

• All promotional material clearly states the 21+ age restriction.
• No promotional material is deliberately targeted at individuals who have self-excluded or requested a time-out.
• Bonus offers are not designed to create false expectations of winning or to encourage players to spend beyond their means.
• All promotional terms and conditions are written in clear, plain English and are made available before players opt in to any bonus.
• Players who have opted out of marketing communications are removed from all promotional mailing lists within 5 business days of their request.

10. Player Account History and Transparency

ab111 provides every registered player with full access to their account transaction history, betting history, and casino game history. This transparency tool allows players to review their gambling activity in detail — including total deposits, total withdrawals, total wagered amounts, and net outcome — for any period since account registration. Reviewing your history regularly is a simple and effective way to maintain awareness of your gambling patterns.

To access your full account history, log in to your ab111 account and navigate to Account Settings → Transaction History. Exports in standard formats are available upon request by emailing support@ab111.io.

11. Updates to This Policy

ab111 reviews and updates this Responsible Gaming Policy periodically to reflect improvements to our platform, changes in best practice, and feedback from our player community. The current version of this policy is always available at ab111.io/responsible-gaming. Material changes to this policy will be communicated to registered players via email to their registered address with a minimum of 14 days' notice before any changes take effect.